Job Description

  • Communication with Business users related to resolving queries obtain clarifications and providing updates.
  • Setup Business bridge calls to update status of Critical incidents,Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
  • Service Management.
  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.
  • Service Tracking.
  • Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).
  • Conduct peer reviews and ensure quality of deliverables.
  • Service Execution.
  • Comply to defined process during task execution (including problem management KEDB management etc).
  • Knowledge Management.
  • Contribute and participate proactively in knowledge sharing sessions.

Skills Required

  • Master's degree or equivalent and 2-4 years relevant professional work experience.
  • 2-4 years relevant professional work experience plus a BA/BS in a technical field such as engineering, statistics, or computer science; another field with strong empirical and/or modeling skills
  • Training may qualify for some positions. Master's degree in a technical field such as engineering, statistics, or computer science may replace up to 2 years of required experience.
  • Foreign language skills, computer programming capabilities, training in data collection or data analysis techniques, or project coordination skills may be required or preferred for some positions.
  • Must show evidence of ability to carry out research support tasks under general supervision.
  • Location Hyderabad
  • Experience 2 + Years
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